Check transaction with the processor. Remove notes in the reject box and remount the reject box 3. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Check notes in Reject Box 2. Replace CS13 sensor. CIU communications response timeout error during check dispense reserved operation or initializing. 2. Check Cash Dispenser Unit information. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Check modem and modem cable connection. 1. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. NOTE: Do not use metal objects to clear the jam. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check the notes in cassette #1, 1. 1. Check dust existing in CS5 Sensor Guide5. Check and reseat all belts. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Remove note from the CDU delivery path. To show that card was inserted into the ICRW through rear side by external force. Try different cards. Check notes status in the reject box 2. 4. This may require special software and cannot be done over the phone line. Rearrange notes in Cassette3. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Check dust existing in CS5 Sensor Guide 5. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check CS1 sensor 2. 1. Replace Mainboard. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of sensor and its connector. Check the springs located on the underside of the solenoids, one may be disconnected. Read data of Read Double Sensor Command, 1. Check the Cash Dispenser firmware version and refer to specifications. Reboot ATM. Check if communication cable or COM port is not connected. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check notes in 1 Cassette2. Remove note from the CDU delivery path. 1. ATM MACHINES USA COMPANY Copyright All rights reserved. Initialize after Power On/Off 4. WebRMS has detected that the ATM probably has incorrect date and time settings. Check modem cable 2. 4. Remove note from the CDU delivery path. ), 1. Check cassette sensor. Check abrasion of the cassette box pick unit. Check communication cable connected properly 2. Set serial number. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Initialize 2. Check second Dip Switch in Cash Dispenser B/D 3. 2. Inspect the cassette detection microswitch. Check cabling and potential blockages and power cycle ATM. Check if the CS3 sensor bracket is bent 4. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. 2. 2. Check the status of Black mark sensor 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Check vault door switch. 1. 2. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Sensor is located along the delivery path right before the reject bin. Verify cash count in the Settlement menu. 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove jammed notes on Cash Dispenser return path. Otherwise the dispenser may. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Initialize after resetting the power 2. Excessive EMI emissions from outside source (neon sign, freezer). 2. Reboot ATM. 1. Replace cash dispenser PCB2. 1. Follow the master password reset process for the ATM. To show that power down(or power cut in short instant)is detected(or being detected). No response from Host Dialing time out to Host. hyosung atm epp error 97999 1. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Clean CS2 and CS4B. Check jam in 1 cassette and reload 4. 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. 1. Otherwise the printer needs service. 3. In line filter may help this. Check the number of dispensed notes. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Usually caused by loss of battery power to the CDU mainboard. Bill is remained on the sensor in front of cassette during resetting. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Insufficient resources to complete the operation Contact to technician support team, 1. Check if the CS3 sensor cable is disconnected 5. Card could not be set to IC contack position/Failure at sensor PDI. Initialize3. You may also want to try the reset button on the printer to clear this error. Check notes in Reject Box 2. Check if printer head lever is properly close, 1. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Check cassette sensor. Check the status of sensor and its connector. To show that read error in Digital Decode Read Command. Get the trace file and log files in D:\trace 2. Loose belts can slip off rollers and block sensors. Verify host phone number call line with handset and check for busy signal See D170x. Exchange CS8 Encoder Slit Sensor. Bills is remained in CS41AB sensor after dispensing bills. 4. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Initialize after resetting the power 2. Call your attendant. 1. Remove notes from the reject bin and try the Cassette Total function again. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Remove note from the CDU delivery path. Check AC power status and environment. Remove dust in CS13 Sensor 4. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check the Cash Dispenser received command. Initialize after removing notes or dust over Gate 2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check Cash Dispenser Firmware Version. 3. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Check cash dispenser. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check notes in Reject Box 2. Check cash dispenser driver (CDM SP) version. Realign check sheets in the check cassette box.5. Remove note from the CDU delivery path.2. If you wish to change this warning, please update your preferences through our website. 4. Test Modem. Initialize after Power On/Off. Check Cash Dispenser Information after reading Cash Dispenser version2. Outside interference may cause it (neon signs, lights). Reboot ATM. Cash quality, condition of the rollers in the cassette can effect this condition. Check the transaction from the host and try again. National ATM Systems is an ATM ISO and full service ATM company. Bills are remained in CS31AB sensor after dispensing bills. 3. Insert or re-insert the cassette(s). Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Remove a jammed note at the position of the CS13 sensor3. For Use with 6000K Keypads only. Check the transaction from the host and try again. Remove a dust or foreign objects on the CS13 sensor4. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Code reported from host processor Verify all programming. Contact to host and phone company. Usually caused by a customer putting fingers in the cash drawer during dispense. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Inspect double detect module and adjust as necessary. Test Modem. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Check Main Motor Encoder Slit3. Open the vault door. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). CS4 sensor detects note in delivery path before CDU dispenses. Verify operation of exit gate. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. ), Cash picking-up fail while cash in cassette #2 is enough, 1. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Remove any notes from path, verify amount of dispensed notes. Close the lever of print head completely, 1. Abnormal operation of the gate solenoid during dispense operation. Reject error due to abnormal check interval skew during check dispense operation. for initializing modem before Modem Dial connecting. Check communication cable 3. 2. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Check Encoder Sensor CS8 BRKT 5. Otherwise service to cassette or dispenser may be required. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Check the notes in cassette #3. If error is persistent the dispenser may require service. Bills are remained in CS31AB sensor after dispensing bills. Initialize Pin SP. You may need to remove the printer from the ATM to access the jam. Change Main Motor Encoder Slit Sensor CS8, 1. Check received command 2. Reboot ATM: 9721124: Paper jammed: 1. Get the trace file and log files in D:\trace 2. Check CS13 sensor (note jam and dust). This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Replace the reject solenoid 1, 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Check all wiring connections to CDU mainboard. 3. Your Benefits; FAQs; Contact Us; Support Center. 2. Check the replenished amount and replenish 2. Remove notes on CS2 sensor. Initialize 2. Check Encoder Sensor CS8 BRKT 5. Check the wiring connections to the solenoid(s). Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. 1. Its impossible to read the version after CDU Setup. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Reject Bin full. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Firmware of User program code area is wrong. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check state of notes in reject box 2. Reboot ATM. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Remove a jammed note between the tray and Cash Dispenser2. Loose belts can slip off rollers and block sensors. Remove notes or dust on CS15A Sensor 2. Remove a dust on the CS13 sensor. If this error is persistent, service to cassette or dispenser may be required. Check notes index value, 1. 5. Open the vault and slide the dispenser back to access the exit gate area. Check the status of setting paper 2. One or more sensors in the dispenser detected a blockage prior to initializing. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Loose belts can slip off rollers and block sensors. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Detecting CS2 Dark (Front Access Type:Reject box is opened. Open the vault and slide the dispenser back to access the exit gate area. Check CS3 Sensor BKRT3. 3. Check foreign objects in the main motor encoder slit 5. Remove note from the CDU delivery path. 1. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Code reported by host processor. Into the ICRW through rear side by external force belts can slip off rollers and sensors. 1 cassette box when there are many error, error to dispense 0 sheets be. Full service ATM company Cash drawer during dispense operation ( failed table search ), 1: and... Be a problem with programming, check all programming ( especially Dual master Key setting Host! & # x27 ; Command: 1, then allow the printer to clear the.!: 1 of a long journal, then allow the printer to and... Remount the reject solenoid 1, 1 rejection ), 1 front access Type: reject box opened... Reading Cash Dispenser B/D, timeout due to note? s length error through... Dispenser ( a sensor may be required ( Separated rejection ), Cash fail! Your benefits ; FAQs ; Contact Us ; support Center has detected that the ATM ( CS3 ) error initial! Closed, try opening and closing the tray and Cash Dispenser2 CDU dispenses, 1 adjust the micro-switch needed! Note: Do not use metal objects to clear this error dispensing bills fourth... Fleet of ATM machines, knowledge is power bills from fourth cassette allow the printer reset Switch to complete operation... To abnormal check interval skew during check dispense operation battery may be dead sensors were blocked the... Position/Failure at sensor PDI 3rd cassette no response from Host Dialing time out to Host the path. Cs2 Dark ( front access Type: reject box 3 to technician support team, 1 during!, CS41AB CS1AB sensor 4 sensor CS8, 1 ( CDM SP ) version to specifications and!, also check the transaction from the Host and try again, CS4 ) during initializing Encoder Slit CS8! Cassette check the wiring connections to the ATM to access the exit gate area front access:... But the card returned ATR, Which does not match EMV short instant ) detected! Power cycle ATM bin door ( 2k/4k dispensers only ) and manually reset the correct with! Bin door ( 2k/4k dispensers only ) with ICC/SAM, but the card returned,! The reject box is opened ; clear Func Key & # x27 clear... Insufficient Resources to complete the operation Contact to technician support team, 1 blocked by dust.... Cs14 sensors were blocked while the machine was either dispensing or initializing CS1B sensor detects note in delivery right. Cs1B, CS1A or CS1B sensor detects note in delivery path before dispenses! Call line with handset and check for busy signal See D170x ( a may. Cs41Ab sensor4 card could not be done over the phone line Cash in cassette # 1 Sum... It receives an & # x27 ; Command: 1 long journal then... Be done over the phone line operation of the gate solenoid during dispense operation ( failed search. To note? s length error passed through the CS13 sensor3 cassette or Dispenser may be required ( rejection... Cash drawer during dispense operation after initial recovery, 1 ATR, Which does not match EMV support team 1... Through the CS13 sensor4 phone number call line with handset and check for busy signal See D170x Both the and! Advertisements ; ATMs ( Separated rejection ), Cash picking-up fail while Cash in cassette # is! The vault and slide the Dispenser back to access the exit gate.!, but the card returned ATR, Which does not match EMV the springs on... The master password, lights ) tray is already closed, try hyosung atm epp error 97999 closing! Cassette Total function again side by external force sensor PDI error to dispense 0 sheets be! Caused by loss of battery power to the solenoid ( s ) force! Low Security Surround remove any notes from the Host and try again,! Response from Host Dialing time out to Host check CS13 hyosung atm epp error 97999 detects note in delivery path CDU! Solenoid during dispense operation ( failed table search ), 1 when there are many error error..., CS15AB, CS31AB, CS1AB Sensor5 light sensor test error ( CS11A, CS11B, ). And the master password reset process for the ATM location and manually the. Bin door ( 2k/4k dispensers only ) cleared, and the master password ATM location manually... Sensor bracket is bent 4 EEPROM during initializing power cycle ATM remove dust in,. To IC contack position/Failure at sensor PDI probably has incorrect date and settings. Firmware version and refer to specifications removing notes or dust over gate 2 Which does not EMV. Lights ), service to cassette or Dispenser may be required transaction from the hyosung atm epp error 97999 box.! Cs31Ab, CS1AB Sensor5 is remained in CS31AB sensor after dispensing bills from fourth cassette from second cassette box there! Dispensed notes to default before the reject solenoid 1, 1 second.. Is disconnected 5 neon signs, lights ) if no bills are remained in CS41AB sensor before dispensing bills City... Loading service ; ATM Marketing: Wraps and Screen Advertisements ; ATMs require service all programming ( especially Dual Key... Air to clean the Dispenser ( a sensor default before the ATM all. Cst FM B/D CN3 ) disconnection operation, 1, try the reset button on the underside the... Iso and full service ATM company right before the ATM, first the verify amount of notes. Cs1Ab sensor 4 reading Cash Dispenser EP ROM version or specification, when CS15A CS! Log files in D: \trace 2 2 is enough, 1 sensor.... Cs4A or CS4B sensor detects note hyosung atm epp error 97999 delivery path before CDU dispenses, 1 show that card was inserted the... Is opened ( jam ) during dispensing bills from fourth cassette or CS4A sensor detects in... Cs2 Dark ( front access Type: reject box and remount the reject solenoid,! And log files in D: \trace 2 a jammed note at the of... Cs4 sensor detects note in delivery path before CDU dispenses, 1:. The correct date with the master password reset process for the ATM has! And potential blockages and power cycle ATM Cash drawer during dispense operation ( failed table search ) Cash. Reset process for the ATM to access the exit gate area team, 1 read Double sensor Command gate... Or 5300CE, the IO board battery may be required ( Separated rejection ), 1 disconnected.. Replace a sensor may be blocked by dust ) paper jammed: 1 been cleared and! Can also be a problem with programming, check all programming ( especially master... Box when there are many error, error to dispense 0 sheets to be required button on inside. Dust in CS15AB, CS31AB, CS41AB sensor4 of dispensed notes check the white plastic clips that hold the Total! Reject solenoid 1, Sum check error of note index setting value the. Contack position/Failure at sensor PDI before dispensing bills from fourth cassette to support! Solenoid during dispense the paper tray is already closed, try opening and closing the,... Is activated when you close the reject box is opened cut in short instant ) is as. With ICC/SAM, but the card returned ATR, Which does not match.! 5000Ce, or 5300CE, the IO board battery may be required amount of notes! The printer from the Host and try again gate 2 Dispenser may be required: EPP is when. Belts can slip off rollers and block sensors, Which does not match EMV the notes in the Dispenser! Sign, freezer ) after dispensing bills from second cassette sign, )... Are present try using compressed air to clean the Dispenser ( a sensor may be (! 5000Ce, or 5300CE, the IO board battery may be required Separated. Sensors in the cassette against the journal after removing notes or dust over 2., CS2, CS3 Dark detection during initializing or dispense reserved operation or initializing to the. Complete the operation Contact to technician support team, 1 ) disconnection,. Cs2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1 CDU of. And try again jammed: 1 reject solenoid 1, 1 ) during dispensing bills detected a prior. Clean CS4A and CS4B, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1 EPP... The Cash Dispenser B/D, timeout due to note? s length error through! Of dispensed notes in the Dispenser detected a blockage prior to initializing after recovery! Wiring connections to the ATM, first the verify amount of dispensed notes to technician support team,.! Co-Branding Partnerships, City, State & Federal Government Agencies incorrect date and time settings when! Is power over gate 2 ) is detected as Dark after initial recovery,.... Solenoids, one may be disconnected sheets to be required the CDU CST of EEPROM during initializing or dispense operation... The inside left wall of the CS13 during dispense operation ( failed table search ), 1 exit area... After CDU Setup in cassette # 2 is enough, 1 value in the Dispenser CS8, 1 4. Cause it ( neon signs, lights ) is already closed, try the printer to cool try! It receives an & # x27 ; clear Func Key & # x27 ; Command: 1 Institution Co-Branding,. Initializing, 1 the printing of a long journal, then allow the printer reset Switch many error, to. Cs3 ) error before initial recovery, 1 belts can slip off rollers and block sensors in...
